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Delete your account

You can delete your Melted Crayons TV account and the data that goes with it at any time, from the website or the app.

If you can sign in

Go to Account settings and choose Delete account. You confirm with your password and the account is deleted right away.

Delete my account in settings

If you can't sign in

Enter the email address on the account. We'll send that address a link. Open it and press the button on the page to delete the account. You'll see the same message whether or not we find an account.

What is deleted

  • Your profile and sign-in
  • Every story you created, drafts and published
  • Every character, product and brand you added, with their reference photos
  • Your locations and uploaded images
  • Your tracked links, QR codes and their reports
  • Reports you filed, your follows and followers
  • Your API keys and connected apps
  • The phones you get app notifications on
  • Any paid subscription, which is cancelled first so billing stops

This can't be undone. Published stories leave the public feed right away.

What we keep

  • Payment and credit purchase records, which we need for tax and accounting
  • A tracked link that someone else's story uses keeps working, because a printed code can't change. Your name, label and logo come off it.
  • The record of a link we took down, kept as evidence
  • Image, video and audio files are no longer linked to anything and are removed from storage in a later cleanup
  • Backups, which expire within 30 days

Questions, or anything else you want removed: email privacy@meltedcrayons.tv. See our privacy policy.