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Privacy Policy

Last updated: November 9, 2026

1. Overview

This Privacy Policy explains what information Melted Crayons TV ("we," "us") collects, how we use it, and the choices you have. It applies to your use of the Melted Crayons TV website and services.

2. Information We Collect

Account data. Your email, display name, and a salted hash of your password. We do not store your plaintext password.

Content you upload. Reference photos, characters, products, brand assets, stories, panels, captions, dialogues, and any other material you create or submit.

Usage data. Basic request logs (IP address, timestamp, endpoint) used for rate limiting, abuse prevention, and debugging. We also use PostHog for product analytics (pages viewed and features used, linked to your account when you are signed in) and Sentry for error reports. Private tokens in web addresses and the text you write in your stories are removed before anything is sent to either. We do not run advertising trackers.

Cookies. We use cookies for sign-in (NextAuth session tokens) and a PostHog analytics cookie that tells us how the product is used. We do not use advertising cookies.

3. How We Use Your Information

  • To provide and operate the Service.
  • To generate images, video, voices and text with AI models based on your prompts, uploads and stories.
  • To enforce our Terms of Service, including detecting and responding to prohibited content.
  • To communicate with you about your account and important service changes.
  • To process payments and understand how the Service is used, so we can fix problems and improve it.

4. Third-Party Services

To deliver the Service, we share the minimum data required with the following processors:

  • MongoDB Atlas: database hosting for accounts and content.
  • Cloudinary: storage and delivery of images, video and audio.
  • Google (Gemini API): AI image and text generation. Prompts and reference images are sent to Google for processing.
  • OpenAI (GPT Image 2): alternative AI image generation engine, when selected. Prompts and reference images are sent to OpenAI for processing.
  • BytePlus (Seedream, Seedance, OmniHuman): alternative AI image generation and AI video/animation engines, when selected. Prompts and reference images are sent to BytePlus for processing.
  • fal.ai: AI video and image engines (including Kling, Google Gemini Omni, FLUX Kontext, lip-sync, footage restyle and motion transfer), when used. Reference images, uploaded clips, audio and prompts are sent to fal for processing.
  • Replicate: background removal and an image engine fallback, when used. Reference images and prompts are sent to Replicate for processing.
  • ElevenLabs and Cartesia: narration and character voices. The lines being voiced are sent to them for processing.
  • Stripe: payments and subscriptions. Card details go to Stripe directly; we never see or store them.
  • Resend: account email, such as verification and password reset.
  • PostHog and Sentry: product analytics and error reports, as described above.
  • Vercel: application hosting and edge delivery.

Each processor operates under its own privacy policy. We do not sell your personal information to anyone.

5. Data Retention

We retain account data and content for as long as your account is active. When you delete your account, we permanently remove your profile, stories, characters, and reports from our database. Backups may take up to 30 days to fully expire.

6. Your Rights

Depending on your jurisdiction (including the EU/UK and California), you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to certain processing. You can:

7. Security

We use TLS in transit, salted password hashing (bcrypt), and access controls on our database. No system is perfectly secure; please use a strong, unique password.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

9. International Transfers

We operate primarily in the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the U.S. and other countries where our processors operate.

10. Changes

We may update this Privacy Policy. Material changes will be announced on the Service or by email. The "Last updated" date above indicates the current version.

11. Contact

Privacy questions and requests: privacy@meltedcrayons.tv.